The Hairy Coo Bringing Scotland to Life!

Privacy Policy and Cookies

At The Hairy Coo we take your privacy and security very seriously. We also aim to make our booking process very quick and straightforward. So luckily, we do not ask you for unnecessary and intrusive information. We also understand that you are booking a tour with us to see the Scottish Highlands, not sign up for life to updates about products which are no longer of interest to you.

Through our secure reservations service provider, Zaui Software, we collect personal information from you in order to process your tour booking. We collect information such as your name, email address and telephone number. This ensures that you receive the correct tour confirmation and any other important updates to the delivery of your tour, such as time changes or even cancellations in very extreme circumstances. Collecting this information from you also ensures that our Guides are aware of who has booked/paid for a tour with us.

You email address will only be used by us to contact you with updates to your booking (such as informing you of the accommodation that we’ve booked on your behalf) between the time you book/purchase a tour and the time you come to take the tour. We will also contact you once after your tour, via email, to gather feedback. We promise to do this within 30 days of the completion of your tour.

We do not operate a newsletter service, therefore won’t be contacting you in the future with marketing updates. If you’d like to keep up to date with our goings on, please follow us on Facebook and Instagram. Of course, these websites have their own privacy policies and we would encourage you to read and understand these before using.

It is your right to ask us to verify that the information we hold on you is accurate or ask us to delete this information at any time.  Please email: 

customerservice@hextourgroup.com

Cookies

We use cookies to help improve your experience when using our website and also as a means of measuring the performance of our website so that it can be improved for future users. We ask for your consent to place cookies on your device when using our site.

Third party sites which we embed on our site, and with whom data is shared, include Google Analytics, Google Maps, Zendesk, Zaui Software, TripAdvisorFacebook and Instagram.

To switch off cookies you can go to the help section of your browser and it will explain how.

Contact Us

Our Registered Business Address:

Free The Coo Limited t/a ‘Hairy Coo’, Suite 21, Pure Office, Bonnington Bond, 2 Anderson Place, Edinburgh. EH6 5NP

Please note the above address is an administration office only, we only take bookings on our website, using a debit or credit card (any Visa, Mastercard or American Express card is accepted). Our Tours DO NOT depart from this address. Please see individual tour pages by CLICKING HERE for all tour departure times/locations.

If you have an enquiry for a private/bespoke trip, feel free to email us on: contact@thehairycoo.com