Essential Information

F A Qoooooo’s

We’ve butted our horns together and managed to come up with a full list of Frequently Asked Questions that we often receive from those interested in our tours.

Can’t find the answer you’re looking for? Please contact us!


  • All vehicles will be rigorously cleaned before, during, and after every tour.
  • Guests must bring along both their own face mask and anti-bacterial gel in order to board the vehicle.
  • No printing involved, just quote your confirmation number to your driver-guide and get ready to be shown your pre-allocated seat.
  • In order to allow for social distancing, all tours will be running at a significantly lower capacity than usual.


Will my tour definitely go ahead?

Like everyone, we are closely following guidelines issued by the UK and Scottish Governments on when it is appropriate and safe for our passengers, our staff and all of our suppliers to operate tours.

At the moment, we are displaying tours as bookable to allow for advance reservations, but we do emphasise that these availabilities are subject to change. All tours must not only meet the current safety requirements across all Levels but must also meet a minimum number of passengers in order for us to operate.

If your tour is cancelled for any reason we will endeavour to contact you and offer alternatives where we can, or a full refund where we cannot. 

Particularly in the instance of multi-day excursions, we strongly recommend booking accommodation with a flexible cancellation policy in the event your tour cannot go ahead.

What are my options if I need to cancel due to Covid-19?

Should it be the case that you are definitely unable to join us on tour due to your own country’s policy, you will have the choice between two options:

Option One
You are entitled to a 100% refund upon request.

Option Two
You will be able to leave the money already deposited on file with us ready to use on any of our tours departing until the end of 2022. This might be a preferred option for you if you are definitely thinking about rescheduling your trip to Scotland as it will freeze the price of your excursion with us. We are happy to be flexible about amending your new departure date as many times as you need in the lead up to your trip. A 100% refund can also be requested at a later date should you change your mind.

How do I get in touch to discuss my booking?

At the moment, we are working with a very reduced team and appreciate the patience of our guests while we get back to everyone. In order to ensure the quickest response, please contact us via one of these routes:

Contact Form
The quickest way to get in touch is via our contact form.

To discuss your tour please send an email to [email protected]. To make things as easy as possible, please include the full lead guest name, confirmation number, departure date and the name of the tour you have booked.

How long will my refund take?

Once we have processed a refund on our booking system, your refund is then in the hands of our financial software, Stripe. The company is currently dealing with an unprecedented number of requests and so we would kindly ask that you allow 30 business days for your refund to appear back onto your account.

Should you experience any further delay, please get in touch quoting your lead guest name, confirmation number, your departure date and the name of the tour you had booked.

Are the optional activites still available?

Presently, many of our optional activities are not available due to ongoing Covid restrictions – particularly affected is our visits to Whisky Distilleries on all tours. In the instance where an optional activity is not possible on the day of your tour, your driver-guide will include additional times or stops elsewhere en route.


How do I book a tour?

All of our tours are bookable right here on our Hairy Coo website. Simply head to the page of the tour you are interested in and click on the ‘Book Now’ button to be taken to our secure portal.

Alternatively, you can speak to one of our reservationists over the phone 09:00 am – 5:00 pm, Monday-Friday. Our phone number is 0131 212 5026 within the UK, or +44 131 212 5026 outside the UK. Our team only speak English, so please feel free to ask them to repeat things if you are unsure about anything they have said.

If you would like to pay with cash, or would just prefer to book face-to-face with someone, you can do so at the VisitScotland iCentre when you arrive in Edinburgh. The address is 249 High St, Edinburgh EH1 1JY, located on the city’s famous Royal Mile. They are open between the hours of 09:00 am – 5:00 pm, 7 days a week.

Please note, advance booking is strongly advised as our tours often sell out.

What is included in the price?

The tour price includes the services of a friendly, knowledgeable and experienced driver-guide and transportation on one of our luxury, modern, air-conditioned coaches.

On our multi-day tours, you also have the benefit of utilising our accommodation reservationists to make arrangements on your behalf, meaning all that is left to do is look forward to your tour!

What is not included in the price?

All extras such as accommodation, whisky distilleries, boat trips and castle entry fees are not included in the price of your tour.

This is due to our belief that each of our guests are entitled to have as much flexibility on tour as possible. We respect the fact that our guests have varied budgets for their holiday and so we price our tours in a manner that anything additional is completely optional.

We always negotiate the best price we can with each of our suppliers and often offer our guests rates cheaper than what is available to the general public.

You are not required to pre-book any of the additional activities prior to your tour and your driver-guide will be sure to give you all the necessary information needed before you make your decision.

Please note that many visitor attractions and accommodation providers may not accept credit card payments and so we always advise you have adequate cash with you on the day.

Gratuity is also, of course, encouraged and welcome if you would like to thank your driver-guide for the time they have given you on tour.

Am I eligible for the advertised Student/NHS price?

If you are booking a tour with us on a discounted rate – i.e. Student or NHS – then you must ensure you have a valid photo ID card proving your status in order to qualify.

We are happy to accept Student ID from institutions all over the world.

Please note that the ID holder must be travelling on the tour and cannot book on behalf of others.

Should you fail to show your identification card on the request of your driver-guide, you will be required to pay the difference to the value of a full paying adult ticket, along with a £25 fee, in order to continue on your tour.

Can a large group book on a public tour?

We are more than happy to welcome groups onboard, however, we will not do so to an extent that may disrupt the rest of the passengers. Our tours are fun, welcoming and most importantly a chance for travellers to meet and speak to one another – we feel larger groups detract from that slightly. Our maximum group sizes are as follows:

1-Day Free Highland Tour      4
All other 1-Day Tours             12
All Multi-Day Tours                 8

Should you make multiple separate reservations in order to book on a party larger than what is permitted, your driver-guide reserves the right to refuse your group on the tour. Refunds will not be issued in this instance.

If your group is larger than each of our maximum size, please do contact us. We will be happy to discuss the option of a private tour with you!

What is the minimum age permitted on tour?

Due to safety regulations and insurance, we operate a minimum age requirement for all tours.

The minimum age for all of our tours, including private excursions, is 7 years old and we are unable to make any exemptions on this matter. Your child must be 7 years old at the time of departure and we cannot take children on board who will be turning that age while on tour.

Should your driver-guide be unsure of the age of your child, you may be asked to produce a government-approved photographic ID, such as a passport, in order to verify their age.

Additionally, we have to ensure that our seat belts fit all passengers properly and as such we are unable to accommodate anyone under 1.2 meters in height. This means that even if your child is 7, they must meet this minimum height requirement.

The safety of all passengers on board is the responsibility of your driver-guide and, as such, if they are not 100% content that your child meets these requirements you will be unable to travel. Refunds will not be issued in this instance.

Due to the nature of the tour, we cannot take children under the age of 12 years old on the 1-Day Free Highland Tour.

Are all tours presented in English only?

All our tours are delivered by English-speaking driver-guides. All stories are delivered verbally through a microphone which is heard via speakers throughout the vehicle.

We do not supply any printed information to our guests while travelling due to the fact each of our driver-guides presents their tours in their own personalised manner.

Safety instructions will be given verbally by the driver-guides before departure. If anything is unclear, please bring this to their attention.

All of our driver-guides have Scottish accents which many guests may be unfamiliar with. All staff are trained to speak as clearly and as slowly as possible while maintaining an engaging tone to their guiding. We expect that some guests would like certain phrases or pieces of information to be repeated, so please do just ask if you need any clarification!

How does accommodation work on multi-day tours?

Should you be travelling on one of our multi-day tours, we are more than happy for you to either book your own accommodation or request us to do it on your behalf. Any accommodation we book on your behalf is not included in the cost of your tour and you will be expected to pay the supplier directly upon arrival.

We are unable to book accommodation in Edinburgh for any of our guests, nor are we able to book any accommodation for our private tour guests.

All information surrounding accommodation for each of our tours can be found on our dedicated accommodation page.

Why are card details required when booking the 'Free' Highland Tour?

We use your card information as an insurance policy in the event that you do not show up for your tour, without giving us the required notice.

Our 1-Day Free Highland Tour requires notice of cancellation at least 72 hours/3 days prior to your scheduled departure. Due to the nature of the tour, it is essential we are aware if guests are unable to attend in order for others to take the unused seats. The tour is built on a donation basis in order for it to continue running and so passengers who book the tour and fail to show up without the necessary notice are subject to a charge of £25.00 per person using the card details provided during booking. You will be notified of this pending charge prior to the funds being withdrawn from your account.

If on the day of departure, only some of your party join the tour and others do not, you will be checked in as partial attendance and the £25.00 penalty will still be enforced for every missing guest. This will be charged to the card you used when making your groups’ reservation.

A card verifies to us that your booking is legitimate. Like all of our tours, the card details you provide are encrypted and secure and are removed from our system shortly after your tour has concluded.

What is the cancellation policy for each tour?

We completely understand that plans change and that cancelling your tour is sometimes unavoidable – that’s why we have as flexible a policy as we can!

Tours cancelled within their required notice are 100% refunded. We are also more than happy to make amendments (such as date changes, or the number of tickets) required until a week prior to your departure.

In order to cancel your booking, please use our contact form, or email [email protected] with the lead guest name, confirmation number, tour name and departure date stating that you would like to cancel.

1-Day Tours
All of our 1-Day excursions require notice of cancellation at least 72 hours/3 days prior to your scheduled departure in order to be eligible for a 100% refund. Should you book your tour within this period, your booking will be immediately non-refundable.

Multi-day Tours
All of our multi-day excursions require notice of cancellation at least one week/7 days prior to your scheduled departure in order to be eligible for a 100% refund. Should you book your tour within this period, your booking will be immediately non-refundable.

Additionally, if you have requested The Hairy Coo to book accommodation on your behalf and then fail to give the one week of notice of cancellation, you will be liable to pay the full amount due directly to your accommodation provider.

1-Day Free Highland Tour
Our 1-Day Free Highland Tour requires notice of cancellation at least 72 hours/3 days prior to your scheduled departure. Due to the nature of the tour, it is essential we are aware if guests are unable to attend in order for others to take the unused seats. The tour is built on a donation basis in order for it to continue running and so passengers who book the tour and fail to show up without the necessary notice are subject to a charge of £25.00 per person using the card details provided during booking. You will be notified of this pending charge prior to the funds being withdrawn from your account.

If on the day of departure, only some of your party join the tour and others do not, you will be checked in as partial attendance and the £25.00 penalty will still be enforced for every missing guest. This will be charged to the card you used when making your groups reservation.

Is there a waitlist for sold out tours?

Our tours tend to fill up quickly and far in advance, especially in Summer, meaning your preferred tour may not be available.

We do not operate a waitlist for any of our tours, nor are we able to reserve spaces on any of our tours without payment.

Should passengers cancel their booking within the permitted cancellation period, we will reload their spaces back onto our system immediately to allow others to book. We recommend returning to our site regularly to check the tour you would like to join!

What is the accessibility policy on all tours?

Our tours are operated in various sized buses depending on the capacity of the tour and range from 9, 16 and 34 seat coaches.

Entry and exit from each bus is via the front left passenger door. There are three steps up into the bus each approximately 30cm in height. There are grab handles on both sides to assist guests and the step edges are clearly marked in yellow. The seats are on one level and all have full three-point seatbelts which must be worn when the vehicle is moving.

Our coaches are not wheelchair accessible, however, we have luggage compartments which may easily take a folding wheelchair or walking frame. This will be easier to accommodate on our 1-day tours as the multi-day overnight tours will have customers travelling with luggage and space will, therefore, be limited.

Our staff are not able to offer any physical assistance when boarding or disembarking from the buses or at any point during the tour. Guests should be comfortable getting on and off the bus on their own or with the assistance of a travelling companion. Please advise us about any special requirements before you book your trip.

It is essential you give prior notice if you are bringing a wheelchair or walking frame etc. If we are not informed, we cannot guarantee travel or be held responsible for any cost or inconvenience incurred if we are unable to accommodate you or any member of your party.

We have to ensure all seat belts on our coaches fit all passengers properly and as such we are unable to accommodate anyone under 1.2 meters in height.

Please note that there are no toilet facilities on any of our buses and that although we try to offer comfort breaks as often as possible, there will be instances where requested additional stops will not be possible due to local infrastructure.

All information surrounding accessibility on tour can be found on our Accessibility page.

Are there any seasonal changes to itineraries?

Despite offering tours of Scotland all year round, there are of course a few attractions or locations we are not able to visit in the winter because of varying reasons.

We are committed to giving tours we believe are of good quality, no matter what time of year it is. Tours that are too affected by venue closures or limited light in key locations are omitted from our winter scheduling, such as the Alnwick Castle and 5-Day Tour.

The rest of the year, we stick to advertised routes as closely as possible. On occasions outwith our control, such as roadblocks or scheduled events, we may have to take diversions and omit stops. Please be assured, all of our driver-guides are experienced and knowledgeable about the routes they are on and will always strive to offer you the best experience whilst on tour.

Please see our seasonal changes below, which are the reason our trips are offered at a cheaper rate in the months affected:

1-Day Loch Ness Tour
This tour is the one in which we cover the furthest distance in a single day and is, therefore, the longest. In the winter months, this tour is affected by shorter days meaning that it will likely be dark outside during the last quarter of your trip. The tour cannot simply be shortened because of this fact as the driver-guide needs to cover the distance regardless. We always try to ensure that you get to Loch Ness as early as physically possible in the afternoon in order to experience it at its best and that all subsequent stops are as fun and engaging as any other.

3-Day Isle of Skye Tour
Due to winter opening times, it’s not possible for us to visit The Highland Folk Museum in Newtonmore on our 3-Day tour.

Do you provide detailed itemised itineraries?

The reason we feel The Hairy Coo do tours differently is because of the unwavering trust we put in the knowledge and expertise of our driver-guides.

While our website aims to be as descriptive as possible regarding what you will see on tour, it is not possible for us to issue ‘full’ or ‘itemised’ itineraries, simply because they don’t exist. Our driver-guides are trained extensively on the roads they will travel on tour, the destinations they need to go and the allocated appointments they have at attractions. Other than that, it is at their discretion how long they spend at each stop.

Should you be considering one of our tours, we encourage you to read the relevant tour page on this website in full. If you have any questions afterwards, then we are happy to answer these via our contact form.


Where is the departure point?

All of our tours depart from the Bus Stop directly outside Deacon’s House Cafe, 304 Lawnmarket (Royal Mile), Edinburgh, EH1 2PS.

Please arrive at least 15 minutes before the advertised departure time in order to check in with your driver-guide.

If you are joining the 5-Day tour in Glasgow, your meeting point will be at the entrance of Kelvingrove Art Gallery and Museum at 10:45 am. Please make yourself known to your driver-guide, who will be wearing a Hairy Coo branded uniform.   The full address is Kelvingrove Art Gallery and Museum, Argyle St, Glasgow G3 8AG. 

We are unable to arrange personalised pick-up locations with guests. 

Where can I park my car near the departure point?

In support of Edinburgh’s scheme to reduce the number of vehicles in the City Centre, we strongly advise that you explore all public transport options available to you. 

If you really must bring the car, we suggest you utilise the ‘Park and Ride’ scheme in which you park your vehicle in the outskirts of the city and then jump on the local buses that run on a regular basis. Alternatively, there is a multi-storey car park at Viewcraig Gardens off Holyrood Road, EH8 9UL or Castle Terrace, Edinburgh EH1 2EW  which are both very near the departure point. Parking will cost approximately £30.00 per day. You can find more information by clicking Here 

What time does each tour depart?

1-Day Loch Ness, Glencoe & Whisky
Check In 7:45 am, Depart 8.00 am

1-Day Alnwick Castle, Northumberland Coast & Scottish Borders 
Check In 8:00 am, Depart 8.15 am

1-Day Stirling Castle, Loch Lomond & Whisky
Check In 8:15 am, Depart 8.30 am

1-Day Free Scottish Highlands
Check In 8:30 am, Depart 8.45 am

2-Day Loch Ness, Glencoe, Glenfinnan Viaduct & St Andrews
Check In 8:00 am, Depart 8.15 am

3-Day Isle of Skye, Inverness & Highlands
Check In 8:15 am, Depart 8.30 am

5-Day Isle of Skye, Oban, St Andrews & North-West Highlands
EDINBURGH:  Check In 8:00 am, Depart 8:15 am
GLASGOW:  Check In 10:45 am, Depart 11:00 am

What happens if I am late for the tour departure?

Our tours depart promptly due to our action-packed itineraries and we cannot wait for late-comers.

If you miss your tour departure you will be unable to catch up on the day and we will be unable to seat you on any of our other tours. If you are booked on a multi-day tour, it will be your responsibility to make your own way to the first overnight location and join the tour on Day 2. 

Please pre-plan your route to your departure point far in advance. The city has many one-way systems and relying on a taxi to get you there on time may not always be the best decision.  

If you are travelling to Edinburgh overnight, you must ensure that you arrive in the city in plenty of time and that you get to the departure point 15 minutes prior to your tour’s departure. 

We are unable to process a refund for those who have missed their scheduled departure.

What size of luggage can I bring on tour?

You are more than welcome to bring along a carry-on bag on the tour which can be packed with essentials for the day. This bag will be stored either in front of your seat or in the overhead compartment. We would advise keeping this bag as light and small as possible to maximise your comfort on board. 

Especially on our multi-day tours, we would also expect everyone to bring one larger piece of luggage, a suitcase or backpack, which we will put in the hold of the bus during transit. This can weigh up to 15kgs per passenger and does not need to stick to any dimension restrictions as we understand those vary. 

The luggage restriction has been included to ensure that not all guests join the tour with excessive luggage as our vehicles do not have the space to hold too much. Because of this, we would kindly ask that you try other options instead of bringing all of your luggage with you.

The Hairy Coo have been recommending BagBnB for over a year now as an excellent place to leave luggage while you’re on tour. All information surrounding where you can leave luggage in Edinburgh can be found on the bagbnb website.

What should I bring with me?

As we like to give you as much time off the coach as possible, we recommend you bring warm and/or waterproof clothing, no matter what the forecast appears to be…Scotland’s weather is very unpredictable! 

Don’t forget your camera to capture all the lovely scenery and wildlife you’ll encounter on your tour, which you can later share with us online. 

Food is readily available at the majority of stops on tour, but you are absolutely more than welcome to bring snacks and a cold packed lunch on board. Hot drinks and soups are permitted but only if they have a secure lid. 

Please note – we really recommend you consider a packed lunch if you are travelling on our 1-Day Loch Ness tour in order for you to truly make the most of your day. If you are not able to prepare one beforehand, they are available to purchase from the first stop of the day, Deanston Distillery for £5.00. 

Finally, we must remind you that while picturesque and quaint, many of the suppliers in smaller towns across the Highlands do still prefer cash payments. We’d recommend that you consider what you might purchase on the day (such as souvenirs or food) and bring enough cash along with you. 

Can I reserve my seat on the coach?

In the spirit of being as fair as possible, we do not offer the option to reserve a particular seat on tour. All seats are taken on a first come, first serve basis and you must check in with your driver-guide first before boarding your vehicle. 

As our driver-guides often arrive at the departure point after guests have begun waiting, they will have no way of knowing who was there first. In this instance, we hope our guests are friendly and courteous to one another. Anyone forcefully pushing in front of other guests will immediately be asked to wait until the end to take their seats and, in extreme cases, will be unable to join the tour. 

Often people cite motion sickness as a reason to have the first pick of their seat, which is, of course, a completely valid reason. However, that may be the case for many guests on the same tour and so we cannot offer any preferential treatment. 

One instance where we will make an exception is in the case of limited mobility. If you would like to discuss this with us, please contact us.

The main thing to remember is our vehicles have huge windows, equal legroom throughout and speakers above all passengers….so every seat is the best in our opinion!


What is a 'Hairy Coo' and will I meet one?

‘Hairy Coo’ or ‘heilan coo’ is the Scots’ phrase for the native cattle of the Highlands; the wonderful, ‘Highland Cows’. Commonly portrayed as big, ginger beasts, they are actually a fairly small, fluffy breed of cattle that graze across Scotland. They are known for their distinctive shaggy coats,  large horns and cheeky personalities!  

We hope you can tell that we absolutely love Hairy Coo’s and on each tour, we do always try to include a short visit to meet a few and get some cracking photographs.

However, with this in mind, we don’t own any of the coo’s and rely heavily on them being located in fields that are safe to stop at for the animals, our passengers and all passing vehicles. We will never pester cows that are not situated by a fence to come over and will always ensure the animals are comfortable with the presence of our guests. 

We can’t guarantee that we will find some coo’s while on tour – but we will definitely try.

What will the weather be like?

It doesn’t matter when you are travelling, the weather in Scotland is incredibly unpredictable and sometimes you can even experience several seasons in one day! 

As a result of this, we would always encourage our guests to wear waterproof shoes and clothing, ensuring they have several removable layers. You are more than welcome to leave jackets/jumpers on the coach at each stop if you find that the weather is nice when you are due to get off.

I'm late back to the coach!

To allow for as much freedom as possible on tour, we are very flexible with what you choose to do when you depart the coach.  Due to the fact guests may go their separate ways, your driver-guide will always emphasise the allocated time you have at each location. 

We must remind guests that we are trying to fit as much on tour as we can and our driver-guides are doing their best to stick to a schedule. That is why we ask guests to be as courteous to the group as possible and return to the coach when your guide requests. If you are unsure of when you are to be back, please do ask your driver-guide before you get off! 

If you are running late, or are unable to locate your coach, we urge you to contact the office immediately informing us of your name and which tour you are on in order for us to get you reunited with your group. Our phone number is 0131 212 5026 within the UK or  +44 131 212 5026 from an international mobile.

Please note that continued lateness will have a huge impact on the tour and could result in some stops or activities being omitted from the day. If your party are repeatedly late back to the vehicle, your driver-guide reserves the full right to eject you from the trip and you will not be entitled to a refund. 

Is there a toilet on board?

We do not have toilet facilities on any of our vehicles. 

We make regular comfort breaks throughout the day, and try as best we can to ensure one at least every hour. All toilet facilities are operated by third parties and unfortunately, we cannot guarantee there will always be an accessible toilet. 

Where we can, we will always advise on where you can find free toilet facilities. In some unavoidable circumstances, a small fee may be incurred (20-50p) which is used for the upkeep of the facilities in rural locations. While some of these vendors now accept contactless card payments, we’d suggest getting some change during one of the first refreshment stops of the day to ensure you’re not caught short! 

Do you have WiFi on board?

The simple answer? No. 

We have had many discussions about adding WiFi on to our coaches and have opted not to for two reasons. 

The first is that you are going to be touring through some of the most breathtaking sites our country has to offer, paired with guiding from your driver-guide which they pour their heart and soul into. We want you to enjoy the full experience from the start to the end of the day – not just when you step off the coach. 

Secondly, internet access in parts of the Highlands can be intermittent, therefore, we wouldn’t be able to commit to something we can’t guarantee. 

Should you need the internet on tour (perhaps to tag us in your pictures!) then you will find it is available in most indoor attractions and the majority of cafes and pubs in the towns we visit.

Do you have USB ports on board?

We are very committed to ensuring we meet as many of our guests’ expectations as we can, and we recognise that USB charging ports are now very desirable.

We are trying to ensure that all of our newer coaches are fitted with this feature however, it is ultimately luck on the day as to whether your tour is conducted on a vehicle that has USB ports – it is not something we can guarantee at this stage.

If this is something you are worried about, do bring along a portable charger just in case!


Where does each tour conclude?

All tours conclude back at the Edinburgh meeting point: Deacon’s House Cafe, 304 Lawnmarket (Royal Mile), Edinburgh, EH1 2PS.

If you are travelling on the 5-Day excursion, your trip will conclude in Edinburgh only on the final day. We do not offer a Glasgow drop off on this tour due to the route we take. There are many public transport links available nearby if you would like to return to Glasgow.

We are unable to arrange personalised drop-off locations with guests.

I think I left something on the coach...

When departing your coach at the end of the day, you will be repeatedly asked to ensure you have all personal belongings with you.

Should you realise you have left something on board, we would ask that you contact us as soon as possible after the conclusion of your tour in order for us to locate your item and arrange a time for you to be reunited with it.

We are not able to send any lost property via mail or courier and it may only be reunited with the owner on a collection basis, either from the departure point the next morning or at our offices based in Leith.

Lost property will be kept aside for one month before being disposed of or donated to charity.

What should I tip?

Not only do we permit our driver-guides to accept tips/gratuity, but we encourage our guests to do so if they feel their day has exceeded expectations.

Our driver-guides are the hardest working employees in the business, often working long hours through testing environments. They talk for pretty much the entire duration of their tours, study their own facts and stories, maintain their coaches to an impeccable cleanliness standard and share pieces of their lives with guests every day.

Specifically, on our Free Highland Tour, we would ask that you are thoughtful and honest in what you choose to tip. The sole reason this tour has continued to run for ten years is due to the incredible donations our passengers have made – and it often barely makes enough to cover the operational costs. It’s there for people who wouldn’t normally have been able to visit the Highlands and so we ask that if you can afford a regular ticket price, that you donate in line with the industry standard of £40.00-£50.00.

Driver-guides keep 100% of their tips on all paid and private tours and receive a cut of every donation given towards the Free Highland tour.

Where should I leave a review?

We’re pretty confident our driver-guides mentioned leaving us a review once, twice… or maybe even twelve…times while on tour because they are so very, very important to us.

As an independently owned business, the only way we have managed to get our name out above the other tour companies is because of word of mouth. It’s likely that before you booked your tour with us you even had a wee skim and noted our overwhelming number of 5-star reviews.

If you could, we’d really appreciate it if you could take a few moments to leave us a review in one or all of these places. Furthermore, be sure to include your driver-guides name so that we know who’s getting some extra carrots in their stocking at Christmas time!


How do I 'Join the Herd'?

‘The Herd’ is the phrase we like to use when referring to the collective group of people who have been on tour with us and who like to stay connected long after, either through sharing photographs or talking to one another about time spent in Scotland.

You can join us on all social media platforms and we encourage you to share everything about your trip. Don’t forget to tag #thehairycoo!


This is what our guests say about us

  • 5 star rating3 Day Highlands and Skye Tour This tour was amazing and the highlight of my trip!! We could not have asked for a better Tour Guide,... read more

  • 5 star rating3 day trip in around Highland - amazing!! Excellent experience, unforgettable trip, amazing tour guide with lots of knowledge, fun and jokes... Trip exceeded all my expectations. Every... read more

  • I went with three friends whist holidaying together. From start to finish we had an amazing experience. We couldn't... read more

    Pam Laramam
  • 5 star ratingBest trip I ever had! I had the best time in this 3 day trip!

    Our tour guide was Stephen, he was very infomative, funny,...
    read more

  • 5 star ratingadorable Marty is the Best ❤ funny and welcoming,we enjoyed the trip! very recommended! lots of good moments!!


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